Outsourced IT Support Services

Award Winning Outsourced IT Services

Businesses and teams are so reliant on IT systems, software and devices in today’s world that it really isn’t a case of whether you should have dedicated IT staff, but when to hire them, and where to hire them from.

At Sharp, we understand organisations can sometimes lack the expertise or resource to keep on top of IT issues in-house, which is where our outsourced IT support service can help. By outsourcing your IT support to a trusted provider like Sharp, you and your team are free to concentrate on the bigger picture, your business growth and development.

Sharp provides a wide range of outsourced IT support solutions to organisations of all shapes and sizes. Our outsourced IT support services are all designed to elevate your organisation, keeping you agile and ahead of the curve.

Get in Touch

What is Outsourced IT Support?

Outsourced IT support services involve external experts aiding organisations with their IT and tech-related issues, managing IT infrastructure, and ensuring security. Many businesses of all shapes and sizes utilise outsourced IT support to gain access to specialised help, cut costs, and free up internal resource. This allows for greater focus on core business functions, whilst maintaining efficient IT operations.

In today's modern business world, reliance on IT systems and IT teams is ever-increasing. Having dedicated IT staff is no longer a question; it's simply about when to hire them, and where to hire them from. However, many businesses struggle to manage all the disruptive day-to-day IT issues in-house, whether that’s due to limited expertise or available resources. That's where Sharp’s outsourced IT support comes in.

Our outsourced IT support service takes the reins of your business’s IT needs, assuming comprehensive responsibility for your IT requirements. By offloading your IT responsibilities to us, your team can concentrate on what matters, without getting bogged down by complex and time-consuming IT-related problems.

Our remote outsourced IT support includes features such as unlimited helpdesk support, onsite support, proactive monitoring, a dedicated technical consultant and account manager, plus a bespoke IT roadmap, to name just a few.

Medarbetare använder sig av nätverkstjänster

Why should i consider Outsourced IT Support?

Sharp's Complete I.T. Manager

Sharp offers its own outsourced IT support service – Complete I.T. Manager, that does just that.

Our experienced and committed teams offer proactive, straightforward, and friendly managed IT support services, tailored for your UK-based business.

Complete I.T. Manager is a comprehensive remote IT support service, designed to proactively manage your IT function for a fixed monthly fee, without any unwanted hidden charges. Our flexible and scalable package goes beyond a typical IT support contract. It's a commitment to streamline your IT management, characterised by a strategic, passionate, and service-oriented approach.

As part of our outsourced IT support package, we’ll work with you to understand your organisation’s objectives. We’ll build a detailed IT roadmap for you, with built-in review meetings and strategic planning sessions. This will allow us to take the burden of IT support and management off your shoulders, so that you can focus on your key objectives.

With the support of our UK-based team of over 200 technical experts, you’ll be able to rely on us for everything IT-related, from password resets and hardware issues to larger-scale infrastructure projects.

In addition, your dedicated technical consultant, account manager, and local IT support helpdesk team will get to know you, forging strong bonds from the get-go and building a lasting commercial relationship that will pay dividends to your organisation. Building for the long haul, we prioritise strategic growth through long-lasting partnerships. Our clients forge strong bonds with our team, continuing these valuable connections throughout their journey with us.

So if you're looking for Outsourced IT Support Services and want to work with a local team of friendly experts, get in touch with us today.

Speak to a member of our team

Sharp’s approach to Outsourced IT Support

We know you require a no-nonsense approach when it comes to your IT support. At Sharp, we pride ourselves on our friendly, proactive, and consultative approach to outsourced IT support, without the confusion.

We’ll sit with you to discuss exactly what you want from your IT, offer advice and guidance to help you plan, and guide you to future-proofing your workplace, whatever that may look like.

We’ll ensure your systems are suitably designed for your teams to collaborate and work productively, alongside limiting business downtime caused by routine IT issues.

Our remote IT support service is tailored to support businesses like yours with swift and efficient responses to any technical issues that may arise. We take pride in delivering a service characterised by speed and efficiency, and because we understand the critical role that technology plays in today's business operations, our goal is to be a reliable partner, providing rapid and effective solutions to keep your business running smoothly.

There are many IT support companies to choose from. We know moving providers can be daunting, so we can guarantee a smooth transition of IT support services by working with your existing provider, or in-house team.

Man smiling at his desk, wearing a headset

What's included in our Outsourced IT Support Service? 

Our outsourced IT support solution – Complete I.T. Manager – includes a range of features:

Unlimited helpdesk support – Plain speaking, proactive, local technical experts for your IT support services needs
Onsite support – Offering onsite IT support as needed, your dedicated Complete I.T. Manager will form part of your team, ensuring your systems deliver
Monitoring – We’ll proactively monitor your systems and workstations, so that issues are quickly identified and resolved before they occur
IT roadmap – A tailored IT plan detailing key IT activity, to be carried out now and in the future, highlighting renewals and upgrades to help you budget
Fixed monthly fee - No complicated per-user or per-server pricing models that continually change and make budgeting difficult
Insight and innovation – from infrastructure improvements to remote working solutions, we continually research and test the latest solutions to make sure you always meet your business objectives
Approachable account management – We’ll carry out quarterly review meetings to identify opportunities for improvement, and to help you plan for the future.
Onboarding

Why partner with us for outsourced IT Support?

If you choose to partner with us you’ll be supported by a local IT team who are dedicated to providing friendly, professional IT support, with the backing of our team of over 200 technical experts.

Covering nationwide locations with 15 offices around the UK, our team will be on hand no matter how big or small the issue and will always keep you in the loop.

We are in the top 1% of Microsoft partners worldwide, with specialisms across the full application stack including Microsoft 365, SharePoint, Azure, Teams and Virtual Desktop. We have achieved 3 of the 6 new Microsoft Partner Designations (Data & AI, Infrastructure and Modern Work) and are on the way to qualifying for our 4th designation – Business Apps, giving you peace of mind that we’re highly certified to assist with your IT and help you implement the latest technology.

We are here to help you with our outsourced IT support service, however big or small your needs are, we can provide insight and innovation around how IT can improve your business and its performance.

What are the benefits of Sharp's Outsourced IT Support Services?

Reduce costs

By outsourcing your IT services to Sharp, you can save money by paying only for what you need, with all your costs rolled into one fixed monthly payment that easily fits into your budget.

Free up resource

Outsourcing grants peace of mind, relieving tech and IT-related stress, so you and your team can concentrate on growing your business hassle-free.

Support when you need it

Outsourced IT support enables potential issues to be tackled before they disrupt your operations. With our proactive monitoring and unlimited helpdesk access, downtime is minimised. Plus, you have access an expert team whenever you need a hand.

Access to specialist skills and knowledge

Enjoy peace of mind with Sharp, knowing you'll have access to the very best in industry knowledge and tech skills, with top-notch industry qualifications, whenever you need them.

Enhanced productivity

As well as freeing up your team’s time, our outsourced IT works as a productivity booster —think automating tasks and helping you to embrace tools like Microsoft Teams—all designed to keep your business sailing smoothly and efficiently.

Take advantage of the latest technology

Everything IT and tech-related is our forte. We’re in the know about the latest advancements, releases, and training. Offering you informed guidance on the best technologies to propel your business forward.

Stay secure

Cyber security requires up-to-date technology and specialised knowledge. At Sharp we invest heavily in cutting-edge tools and software, offering clients the advantage of the latest and most effective security solutions. Our specialised teams, continuous monitoring, and constant vigilance means you can rest assured you’ll be in (cyber) secure hands.

Remote IT Support Services

In today’s dynamic business environment, where time is often of the essence, our remote IT assistance ensures that we can promptly address any technical challenges, minimising downtime and maximising productivity.

We offer additional services such as Managed IT Services, Additional IT Support and IT support 24/7, which you may want to consider. With our 24/7 service, we can provide monitoring and support no matter your location, with our remote helpdesk service.

Check out the video:

Who we support

At Sharp, we recognise that every organisation is unique, with specific needs influenced by a variety of factors such as scale, resources, and complexity.

Whether you're a local business serving a community or a national organisation with a broader reach, our outsourced IT services are designed to cater to a diverse range of sectors.

Our commitment extends across various industries, ensuring that we can provide tailored solutions to meet the specific challenges and goals of each organisation we work with.