What does it mean to be a Certified Technology Partner?
As a Certified Technology Partner your dedicated Account Manager will work with you to grow your business and partnership with Sharp; helping you identify areas of opportunity. Online product and technical training will help motivate and upskill your teams, while our online marketing platform will give you access to all our marketing assets.
You'll also get access to our new award-winning Virtual Showroom Experience, which you can leverage during sales conversations with prospects and customers, benefitting from interactive features such as Augmented Reality (AR).
About Vitale Digital
Vitale Digital, a team of design and technology specialists, solve business critical challenges for their clients. They provide tailored digital and technology solutions, from lead generation campaigns, managed print solutions, document management infrastructure and website development. Headed up by CEO Amanda Riley, Vitale Digital pride themselves on enabling their clients to operate more efficiently through technology. They first launched the Managed Print arm of their business just over a year ago. With the support of their Directors of Technology, Simon Riley and Frazer Keenan. Both of whom had extensive experience working in Managed Print Services. Simon also had specific knowledge of the Sharp portfolio and machines, having worked for Sharp earlier in his career. Vitale Digital wanted to partner with Sharp, trusting them as a brand and manufacturer. They sought to develop a strategic partnership as a Certified Partner on Sharp’s Award-Winning Technology Partner Programme.
Certified Technology Partner Success Story
Vitale Digital
The Goal
Raising the bar
Vitale Digital had supplied Managed Print Services in the past and therefore had a good level of experience. Their own Managed Print Services division was founded on the belief that they would “Create something that is unique” said Amanda Riley. “We can leverage our own portals and platforms to put customers at the centre of their Managed Print Services.” Their confidence and knowledge in the Sharp products meant, becoming a member of the Sharp Technology Partner Programme was the logical next step.
Consultative approach
As part of their proposition and desired partnership with Sharp, Vitale wanted to differentiate from their competition, taking a holistic sales approach. The team took on a junior sales team who were keen to learn and who they could develop to fit their refreshed approach. For Vitale it was important to have people both internal and external to their business that embraced digital. Vitale wanted to work with a partner, like Sharp, who would be bought in to a consultative sales approach with an emphasis on “using digital to make the products shine” said Amanda.
Product and People
With the support of a partner like Sharp, Vitale had ambitious growth plans, seeking to invest heavily in high quality people with detailed knowledge of the industry and Sharp products. Amanda said “There are three core elements to what we do – if one area is weaker it all falls down.”, that’s why Vitale felt strongly about pairing proven Sharp products with a sales and service team who can maintain them for clients. Essentially, they wanted to take a three-pronged approach to their Managed Print business with“Product, People and Platforms, all fundamental to what we do” said Simon Riley.