What are Managed IT Services?
Technology is a key function of business activity, and almost every organisation is dependent on technology in one way or another. When technology fails, it can be detrimental to operations - stalling processes, affecting security protocols in place, causing data loss, financial losses, and damaged reputation. All of which can be worrying for leaders and stakeholders.
Managed IT Services and Support takes this concern away from you, a Managed Service Provider (such as us) will take full control of your IT and technology needs, ensuring that it delivers the best possible value, while you focus on the day-to-day running of your organisation.
The Managed Service Provider you partner with will be completely responsible for all aspects of your IT operations, including Network and Infrastructure Management, Backup and Disaster Recovery, Cloud Services, Unified Communications, the procurement of IT Software and Hardware, Cyber Security Services (including Cyber Essentials and Cyber Security Audits) and more.
Managed IT Services cover everything from regular maintenance tasks to proactive monitoring, ensuring performance is always optimal and minimising downtime.
Managed IT Services or Additional IT Support?
Ultimately, the decision between utilising Managed IT Services and relying on traditional IT Support hinges on the unique needs, available resources, and strategic goals of your organisation. Some organisations may opt for an in-house IT team complemented by assistance from an external IT support provider, valuing the direct control and intimate knowledge such an arrangement can provide. This hybrid approach allows for internal expertise while still benefiting from specialised external support when needed.
On the other hand, other organisations may find that outsourcing their IT operations entirely to a Managed Service Provider (MSP) offers substantial advantages. Managed IT Services and Support can bring a higher level of expertise, often encompassing a broader range of skills and knowledge than might be available internally.
Scalability is another significant benefit of Managed IT Services and Support. As your company grows or faces fluctuating demands, MSPs can adjust their services to match your needs without the delays and expenses associated with scaling an in-house team. Furthermore, MSPs typically provide proactive management, continuously monitoring systems to prevent issues before they cause disruptions. This approach not only minimises downtime but also ensures that your IT infrastructure remains up-to-date and secure.
Deciding between Managed IT Services and Additional IT Support involves careful consideration of your organisation’s specific requirements and long-term objectives. Both options have their advantages, and the best choice will depend on which aligns most closely with your operational needs and strategic vision. Whether you prioritise the hands-on control of an in-house team or the comprehensive benefits of an outsourced solution, the right IT support model can significantly impact your organisation’s efficiency, security, and overall success.
Whichever option you decide, we can help with both. Learn more about our IT Services here.
The Importance of Managed IT Services
Managed IT Services and Support are critical for several reasons including:
Enhanced Efficiency and Productivity: By delegating IT management to experts, organisations can ensure that their systems run smoothly and efficiently. This reduces downtime and frees up internal resources to focus on strategic projects.
Cost Savings: Outsourcing IT services can be more cost-effective than maintaining an in-house team, especially for larger organisations. Managed Service Providers offer scalable solutions that can be adjusted according to the organisation's needs, reducing unnecessary expenditure.
Access to Expertise: MSPs bring a wealth of knowledge and experience, ensuring that the organisation benefits from the latest technologies and best practices. This is particularly important in the ever-evolving field of IT.
Security and Compliance: Managed IT Services ensure that security measures and compliance requirements are up-to-date, protecting the organisation from potential threats and regulatory penalties.
Are In-House IT Teams Adequate for Larger Organisations?
While in-house IT teams have their advantages - particularly those with specific needs and a desire for greater control over their IT infrastructure - they often face challenges that can hinder their effectiveness, especially in larger organisations. These challenges include:
Resource Limitations: In-house teams may lack the necessary resources and expertise to handle complex IT environments, leading to inefficiencies and potential risks.
Scalability Issues: As organisations grow, their IT needs become more complex. In-house teams may struggle to scale their operations to meet these demands without significant investment.
Focus on Core Business: An in-house team might divert attention from the organisation's core business objectives as they manage IT issues.
While Managed Services are often the perfect fit for large enterprises with a more substantial IT landscape, our Managed Services IT Support is designed to cater to organisations and educational institutions of all sizes. We offer scalable solutions that can be tailored to meet the specific needs and budgets of small enterprises.
The Key Benefits of Managed IT Services and Support
There are many Managed Services IT Support Providers to choose from, but not all will have the necessary amount of knowledge and experience to provide your organisation with a bespoke service. Our Managed IT Services and Support means that we can develop your existing IT team, ensuring they reap the benefits of having access to knowledge of a wider team of technical experts, whilst becoming an integral part of your business.
Some benefits of Managed IT Services and Support include:
Scalability: MSPs offer flexible services that can grow with your organisation, ensuring that your IT infrastructure keeps pace with your needs.
Reduced Downtime: Proactive monitoring and maintenance prevent issues before they cause significant downtime, ensuring continuous operations.
Access to Expertise: Benefit from the knowledge of experienced IT specialists who are up-to-date with the latest technologies and industry trends.
Cost Efficiency: Avoid the high costs associated with hiring and training an in-house team. MSPs provide a predictable and transparent pricing structure.
Enhanced Security: MSPs implement robust security measures and ensure compliance with industry regulations, protecting your organisation from cyber threats.
Focus on Core Business: Free up internal resources to concentrate on strategic initiatives rather than day-to-day IT management.
Advanced Technologies: Gain access to cutting-edge technologies and tools without the need for significant capital investment. We have strategic partnerships with leading technology providers including Microsoft and Google, giving you access to the best pricing and most up-to-date training.
Why Large Organisations Opt for Managed IT Services and Support
Large organisations often face complex IT challenges that require robust, scalable, and efficient solutions. Opting for Managed IT Services and Support can offer numerous advantages tailored to meet these specific demands. Expanding on the benefits of Managed IT Services and Support listed above, here are some compelling reasons why large organisations might choose to outsource their IT operations to a Managed Service Provider:
1. Scalability and Flexibility
Large organisations experience continuous growth and changing needs. Managed IT Services and Support provide the scalability to adjust resources and services according to the organisation's evolving requirements. Whether the company is expanding its operations, entering new markets, or integrating new technologies, MSPs can quickly scale their services to match the demand without the need for substantial investment in additional infrastructure or staff.
2. Cost Efficiency
Maintaining an in-house IT department can be costly, especially when considering salaries, training, benefits, and the continuous need for updating technology. Managed IT Services and Support offer a cost-effective alternative by providing a predictable pricing model. This allows large organisations to manage their IT budgets more effectively, avoiding unexpected expenses related to IT issues or upgrades.
3. Access to Expertise and Advanced Technologies
MSPs bring a wealth of expertise and access to the latest technologies. They employ specialists with extensive experience and certifications in various IT domains. This ensures that large organisations benefit from cutting-edge solutions and best practices that might be beyond the reach of an in-house team. MSPs also stay well-informed of the latest industry trends and innovations, ensuring that their clients remain competitive.
4. Enhanced Security and Compliance
Security is a paramount concern for large organisations, particularly those handling sensitive data or operating in regulated industries. Managed IT Services and Support provide robust security measures, including threat detection, incident response, and regular security assessments. MSPs also help ensure compliance with industry standards and regulations, reducing the risk of data breaches and legal penalties.
5. Proactive Monitoring and Maintenance
MSPs offer proactive monitoring and maintenance of IT systems, identifying and resolving potential issues before they escalate into significant problems. This approach minimises downtime and ensures continuous business operations. Regular updates, patch management, and system optimisation are part of the service, keeping the IT infrastructure in optimal condition.
6. Focus on Core Business Objectives
By outsourcing IT operations, large organisations can free up internal resources to focus on their core objectives. This allows management and team members to concentrate on strategic initiatives and growth opportunities rather than being bogged down by IT-related issues. The result is improved efficiency and productivity across the organisation.
7. Business Continuity and Disaster Recovery
MSPs provide comprehensive Business Continuity and Disaster Recovery Solutions, ensuring that critical data and systems are backed up and can be restored quickly in the event of a disaster. This minimises the impact of unforeseen events on operations and helps maintain customer trust and confidence.
8. Access to a Broader Range of Services
Managed IT Services and Support encompass a wide array of offerings, from network management and cyber security to cloud services and IT consulting. This broad range of services allows large organisations to benefit from a holistic approach to IT management, ensuring all aspects of their IT infrastructure are well-coordinated and aligned with business goals.
What’s Included in Sharp’s Managed IT Services and Support?
We treat all our Managed IT Services clients on a case-by-case basis, tailoring our solutions to their needs. Here are some of the common elements that we provide in our Managed IT Services and Support offering:
- Comprehensive Audit - reviewing your current infrastructure and understanding what your technology requirements are.
- IT Strategy - working collaboratively to develop a robust IT strategy that aligns with your objectives.
- Service Level Agreement - clearly outlining working practices and setting out expectations, so you know what to expect from our Managed Services IT Support.
- Transition Plan – identifying the best way to migrate your services and/or team to us.
- 3rd Party Management – we’ll manage all your 3rd party technology providers and support them in improving their services.
- Access to technology resources – we’ll provide access to our range of IT Support Services, solutions, and Cloud Services which are fully managed within the overall service.
- Helpdesk Team – you’ll have access to Sharp’s Helpdesk Team if required to supplement the dedicated team.
- Specialist Project Team – access to a high-level specialist team to enhance the technical knowledge of your current team.
- Policies and Practices - From security and disaster recovery to data protection and compliance, we’ll help you define relevant policies and practices and specific compliance for your sector.
- Monthly Reports – detailing the Managed IT Services and Support delivered.
- Monthly Contract Review – these IT meetings will be used to analyse team and infrastructure performance, call data, client feedback, changes in priorities, emerging technologies and opportunities.
- Training and Development – we’ll ensure the highest levels of knowledge, skills, and career development for your dedicated IT team.
- Tailored Resource - from dedicated on-site staff to flexible additional IT support services, we’ll ensure you have the right resources with the right skills at the right time.
- Quarterly Technology Reviews – this time is used to ensure that the latest advances are considered and leveraged where appropriate.
Check out our CV: Managed IT Services
Thinking of Managed IT Services and Support, but not sure if it’s quite right for you. Check out and download our CV here to share with your team, to see if we meet your needs and if you should ‘employ’ Managed IT Services in your company.
Case Study: Diocese of Oxford
Read our case study to find out how ‘Sharp has become firmly embedded in our team and company culture’ at the Diocese of Oxford who needed an IT Manager and the backing of a large Managed Service Provider.
