Education

IT & Computing

IT Support for Schools - What is it, and why is it important?

Technology has transformed the way we live, work, and learn in the digital age. Organisations from all sectors have had to quickly embrace and adapt to new technologies and ways of working. Schools in particular have undergone a rapid integration of technology into both their curriculum and operations. So, how does this relate to IT support for schools?

Whilst the ever-increasing introduction of new innovations brings countless benefits for schools, it also presents a greater risk. By prioritising comprehensive IT support services, schools can minimise this risk. Students and teachers are then able to thrive in a digitally empowered educational environment.

In this blog we’ve explored the role tech plays in modern day education, how this relates to the need for IT support for schools, and the benefits of partnering with a trusted IT support service for your school.

The role of technology in education

Technology has become a vital part of modern education, offering many benefits that shape both the learning and teaching experience. It allows for personalised and interactive teaching, encouraging both collaboration and creativity. What's more, it facilitates access to a vast array of resources open to all.

The inclusion of technology in the curriculum can result in more tailored learning and increased productivity. The right tech enables schools to go beyond traditional teaching boundaries (chalk and blackboards – we’re talking about you) and equip students with the skills they need to thrive in the future. Additionally, schools are able to embrace more modern teaching methods such as blended learning. This is an approach that combines traditional face-to-face teaching with online or digital learning components.

Students also now have access to limitless resources online, enabling them to expand their horizons and develop their perspectives. Tech can enrich their understanding of the world and enhance their interactions with peers. However, this unlimited access goes hand in hand with higher risk.  As a result, schools now have more responsibility than ever to keep their students protected whilst online. Moreover, teaching age-appropriate online safety is now a statutory element of both the primary and secondary UK school curriculum. 

Although new technological tools create engaging and enjoyable learning experiences, they also introduce new and unfamiliar challenges to schools. Issues such as software glitches, hardware problems, connectivity limitations and cyber security breaches pose challenges and risks. The problem being, not everyone has the knowledge and skills to address them.

Most schools have some level of IT support, maybe a support technician or network manager. However, in today’s landscape of budget cuts and staff shortages, these valuable resources simply may not be enough. The reality is that staff may be limited and stretched thinly, leaving them unable to meet the diverse needs of the entire schools IT network.

The above factors all present an increasing need for specialist IT support for schools.

What is an IT support service?

IT support services are designed to assist organisations in resolving technical problems and maintaining the functionality of their IT systems. Furthermore, they help ensure smooth operations, and minimise downtime.

IT support services can assist with a lots of different functions, including:

  • Troubleshooting: Identifying and resolving technical issues, such as software glitches, hardware malfunctions, network problems, or system errors.
  • Helpdesk support: Offering assistance and guidance to users through a helpdesk or support centre. This involves answering queries, providing instructions, or troubleshooting common issues.
  • System maintenance: Conducting regular updates, patches, and upgrades to keep software and hardware systems up to date, secure and performing well.
  • Network management: Managing and monitoring computer networks, ensuring connectivity, security, and efficient data transfer.
  • Data backup and recovery: Implementing strategies and procedures to protect critical data. As well as recovery in the event of data loss or system failure.
  • Cyber Security: Implementing security measures to safeguard IT systems from unauthorized access and cyber threats.
  • Hardware and software procurement: Assisting with the selection and deployment of appropriate hardware devices and software applications to meet specific needs.
  • Training and user support: Providing training sessions or resources to educate users on utilising IT systems effectively. In addition to offering ongoing support for users technical needs.

IT support for schools can be offered by in-house IT teams or outsourced to specialised IT service providers, such as Sharp. The benefits of using outsourced IT support services include cost savings and access to specialised expertise and skills. This in turn provides an enhanced support and service level. In addition, outsourced IT frees up more resource to focus on core business activities. This provides greater flexibility, scalability, and more proficient risk management and security.

Sharp UK IT Support Service

How are IT support services relevant for schools?

The right IT support for schools underpins the effective use of technology for education. As a result, teachers, students, and administrative staff gain access to reliable and up-to-date technology resources. This creates an environment where learning and innovation are both encouraged and supported.

IT support services ensure that schools can leverage technology to its fullest potential. Some of the ways in which IT support for schools can be beneficial include:

Technical assistance:
Schools rely heavily on technology for various aspects of their operations, including admin tasks, teaching, and communication. In a busy school environment, technical issues can hinder productivity and massively impact the learning experience. IT support services ensure that all devices, systems and software are functioning properly, addressing any technical issues that may arise. This assistance helps minimise disruptions to the everyday functioning of a school.

Infrastructure maintenance:
Schools have ever-more complex IT infrastructures that require regular maintenance. This includes managing servers, networks, security systems, and software updates. IT support for schools ensures maintenance of a stable and secure IT environment with up-to-date systems. Plus securely backed up data, and robust security measures in place.

Security and Data Protection:
Schools handle sensitive student data, including personal information and academic records. IT support for schools plays a crucial role in maintaining data security and protecting against potential threats. The frequency of cyber-attacks in schools and education institutions is rising year on year. Attacks can have severe consequences, compromising student and staff information and disrupting operations. As well as causing both financial loss and reputational damage.

According to the National Cyber Security Centre, the education sector as a whole needs to "review their cyber security risks and improve their cyber resilience". Cyber security measures including firewalls, antivirus software, and data encryption can all be implemented with the help of IT support services. IT support professionals can implement strategies to prevent any future breaches and resolve the issue quickly in the event of a data breach or security incident. Useful schemes such as Cyber Essentials and Cyber Essentials Plus provide industry supported cyber security guidelines and are backed by the UK Government. They provide a great guideline for the basic controls’ schools should have in place. As a result, schools are better placed to protect themselves and their data from unauthorised access and theft.

Digital Learning Initiatives:
IT support professionals can provide training opportunities for teachers and staff members. They can offer guidance on using technology effectively in the classroom, giving advice on things like integrating new types of software and resources. As well as sharing knowledge on supporting online collaboration platforms, and implementing best practices for data management and security. 

Sharp’s IT support for schools

Here at Sharp we offer a fully bespoke IT support services package for schools, providing access to a team of highly trained education specialists who are able to manage and support an IT structure, or support existing in-house teams.

Dedicated in-house IT Manager or Team
We completely understand that schools have increasing requirements for top IT talent. Sharp offer comprehensive services to recruit, train, and oversee a dedicated IT manager who is specifically assigned to your school. Our IT managers all possess a minimum of three years of relevant experience and are located on-site at your school, readily available to provide user support and manage the IT infrastructure effectively.

We also provide access to our 24/7 Remote Overflow Helpdesk. If your dedicated IT manager is occupied elsewhere within your school, this helpdesk ensures uninterrupted support and assistance for users. For Multi-Academy Trusts or larger schools with more extensive IT landscapes, we also offer an in-house team option. This provides you with a dedicated team of experts who offer the same level of support and services as an IT manager, catering to your unique requirements.

IT Department Services
Our IT Department Support Services are designed to complement and strengthen the efforts of your existing IT Manager or team. We can provide technical expertise to support your teams during large-scale projects, offering valuable assistance and specialised knowledge, ensuring their successful completion. Additionally, we offer strategic guidance, helping you navigate complex IT decisions and providing insights to help you align your technology initiatives with your goals.

In situations such as holiday periods or sick leave, our support services can step in to provide seamless coverage and ensure continuity of IT operations. This allows your internal teams to focus on important projects and initiatives without being burdened by the everyday support tasks, knowing that they have reliable and experienced IT support services to rely on when needed.

Bespoke on-site support
Our team of specialists have in-depth knowledge and understanding of the specific IT needs of schools. As part of our comprehensive support offering, we operate the handy remote Education IT Helpdesk, providing quick assistance and resolving a wide range of IT issues remotely.

However, we also recognise that some challenges may require on-site presence and hands-on support. To ensure a fast and effective resolution, our team is readily available to work directly at your school. Whether it's troubleshooting complex technical issues, addressing infrastructure concerns, or providing personalised support, we’re committed to being on-site to assist and resolve any challenges that can’t be managed remotely.

Sharp UK IT Support for Schools

Cyber Essentials Scheme

Cyber Essentials and Cyber Essentials Plus are part of a government-backed scheme, that offers a straightforward and effective way for schools of all sizes to enhance their protection against internet-based threats. They provide valuable guidance specifically tailored for the education sector. This helps schools to safeguard themselves, their employees, and their data from unauthorised access and theft.

To achieve Cyber Essentials accreditation, schools are required to complete a comprehensive, and often daunting questionnaire to determine their compliance with each security standard. Cyber Essentials Plus is an advanced certification, involving a representative from an accredited assessor visiting school premises and conducting an extensive review of its IT systems. The assessor will examine IT infrastructure, network configurations, and security measures to ensure they meet the rigorous standards set by the Cyber Essentials Plus certification.  

At Sharp, we pride ourselves on being well-versed in the cyber security challenges faced by schools in the UK. Leveraging our extensive IT expertise, we can assist you throughout the Cyber Essentials and Cyber Essentials Plus accreditation journey, ensuring that your IT operations meet the required security standards. Our team are familiar with the necessary steps gaining accreditation requires, and we can guide you through the entire process. Our guidance gives you the confidence to know you are implementing the appropriate measures, to greatly improve the security of your IT infrastructure.

We also have free resources available, which give you helpful advice and guidance on how to optimise your cyber security strategy, including this webinar. 

 

 

 

 

The benefits of Sharp’s IT support for schools

The successful integration of IT resources can often be complex and unrealistic for schools to manage. This is where our comprehensive IT support services come into their own. Our bespoke support packages offer a range of benefits that help you to optimise technology, and empower your school to achieve its educational goals.

Monitoring:
To minimize the chances of IT-related disruptions, we offer comprehensive monitoring services. Our team will continuously monitor your systems, including servers, workstations, and wider infrastructure. By proactively identifying and resolving potential issues, we aim to prevent any disruptions that could impact that all-important teaching and learning.

24/7 Helpdesk:
Our dedicated team of experts is available round the clock to assist you. If your in-house manager is unavailable, you can rely on our friendly helpdesk team to swiftly address and resolve your IT issues. We are always just a phone call away, ensuring that you receive timely support whenever you need it.

Account Management:
At Sharp, we always prioritise customer satisfaction and support. Our account management team is available to listen to your concerns and provide guidance. We conduct regular consultative IT support reviews to ensure your satisfaction with our services and identify opportunities for improvement. Your feedback is most definitely valued, and we strive to continuously enhance our support based on your needs.

Personalised Roadmap:
We are committed to helping you plan for a smarter future. Our team collaborate closely with you to understand your objectives and create a roadmap for the future that aligns with your goals. This roadmap outlines the strategic plans and initiatives that we will implement throughout the year to drive efficiency, innovation, and success within your school.

Sharp Bespoke IT Support Packages

Summary

In today's digital landscape, IT support for schools has become invaluable for those aiming to provide a modern and effective learning environment. From ensuring seamless operations, to enhancing educational experiences and safeguarding against cyber threats. IT support plays a crucial role in enabling schools to truly harness the full potential of technology.

At Sharp, we understand that the field of IT is constantly evolving, presenting both new opportunities and challenges for schools. As your trusted IT support services partner, we are dedicated to identifying the most suitable solutions for your school. We work closely with you to plan and outline future developments that align with your specific needs and goals. In addition, we can provide valuable insights and recommendations on the most appropriate IT solutions for your school.

Our team of dedicated IT professionals can make a substantial difference to your school by ensuring a smooth and efficient technology infrastructure. Our IT support services unlock the true potential of schools, leading to enhanced learning outcomes and a transformative educational experience.

Whether it's upgrading existing infrastructure, implementing new software applications, integrating innovative educational technologies, or achieving accreditations such as Cyber Essentials and Cyber Essentials Plus, we will be on hand to help you navigate the ever-changing IT landscape. Meaning you can focus on what you do best – providing outstanding education and ensuring the safety and wellbeing of students and teachers alike.

For more information about how Sharp can assist with IT support for your school, get in touch with us today.  

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