IT Services Yorkshire

When it comes to IT it’s essential uptime is maximised. If your IT or technology faults it can lead to organisation-wide disruption. Our helpdesk is your single point of contact when you require support. Staffed by experts, we’ll listen to your problem and find a solution. If we can’t resolve it remotely, we’ve got detailed escalation procedures to ensure your problem is resolved in a timely manner. 

Our helpdesk is open from 8am to 6pm during business hours. However, we also understand that IT support may be required outside of these hours which is why we have our 24/7 helpdesk as an additional service for those that need it. 

There are many benefits to using a helpdesk, you’ll have access to instant support, reduced downtime, increased productivity and complete coverage. 

Many organisations are also taking advantage of cloud solutions. As more and more organisations move away from on-premise and server-based infrastructure. We can support clients in this transition to ensure they are reaping the benefits of cloud migration, such as:

• Security
• Flexibility 
• Scalability 
• Cost Savings
• Productivity

Whether you have limited internal IT resource or no internal IT resource at all. We can create support levels and services to suit your scenario. This could be a hybrid approach, with our experts supporting your existing team during busy periods, or a completely outsourced IT support approach, where we take care of all your IT needs. 

Your organisations reliance on IT and technology means it’s crucial to select a trusted partner with the right expertise to guide your investment and roadmap decisions. This takes the pressure off you and your teams, leaving you to focus on day-to-day tasks and business development. 

Should you experience a malicious cyber attack or natural disaster, it’s essential your IT systems are set up to recover swiftly, reducing the impact on your organisation. At Sharp we help you prepare for the unexpected. 

From technical issues to human error, with our Backup and Disaster Recovery service we'll get you prepared and protected with effective IT disaster recovery planning. 

An effective plan will cover: goals, responsibilities, inventory and procedures. We’ll provide you with the tools to feel prepared, recommending the best backup solutions to ensure the security of your data. Should the worst case happen you’ll have peace of mind your data and systems are backed protected. 

Did you know a quarter of UK SMEs admitted to being breached in the last 12 months? That’s why your organisations Cyber Security infrastructure should be treated with the upmost importance. So too should your Cyber Security training for end-users. Employees act as your first and last line of defence, so it’s key you are treating them as a crucial part of your multi-layered Cyber Security architecture. 

Currently, many major cyber risks are not covered in IT Security Training for over half of UK SMEs. A concerning statistic given the increased sophistication of attacks which now leverage AI. 

Sharp provides a range of Cyber Security Services and guidance to support organisations across Yorkshire. Our managed Cyber Security Services identify, mitigate and proactively protect you against risks and attacks. 

Our local Yorkshire-based experts take a proactive and multi-layered approach to your Cyber Security and are on hand to guide you through a challenging IT landscape.

Making technology and IT investment decisions can be daunting for organisations without the right advice or in-house expertise. In fact, 64% of IT decision makers in UK SMEs admit to lacking knowledge when it comes to IT hardware and 63% admit to lacking the right knowledge when it comes to IT software such as Microsoft Azure. 

This ultimately means many SMEs could be making the wrong software investment decisions, costing time and money. That's why we believe it’s crucial that you always speak to experts to ensure the software you use is fit for purpose from both a security and operational perspective. 

Your software also needs to show a return on investment. That’s why we support you in getting the most out of your IT and technology, ensuring you reap the efficiency and productivity benefits that new software brings. 

As a member of the Microsoft partner network, we also have access to a wealth of software products, pricing and expertise to ensure we select the right software for you and your organisation. 

From cloud-based accounting, virtual desktops, business applications, ERP, and Power BI. We’re straight talking experts and are well placed to advise you on what software you do and don't need for your organisation. 

From hybrid to remote working, it’s key your organisation use and leverage the right IT and technology to facilitate remote collaboration. 

Empowering employees to work securely from anywhere is key. Our Unified Communication portfolio enables this. Be it cloud-based software, telephony and or video conferencing, we work with you to get the right balance in place. It’s our aim to get you adjusted and ready for modern and hybrid working.