Onsite IT Support Services

Working with the Sharp IT Services team allows you to build a bespoke package of IT support to meet your organisation’s unique needs and requirements, whether you’re an SME, larger corporation or school, college, or university. During the scoping stage and beyond, our team will become a part of your team in order to gain a deep understanding of your organisation and your specific needs. Onsite IT support is included in many of our support packages, however, if required Sharp’s highly skilled IT experts can recruit, train, and manage an IT manager or even a whole IT team on your behalf – the possibilities are endless.

Our multi-award-winning team is dedicated to working alongside our clients to provide support in a consultative and collaborative way. We’re well equipped to deal with sensitive data and work to stringent policies and procedures, having achieved ISO-27001 and Cyber Essentials Plus Certifications. We are in the top 1% of Microsoft partners globally and have achieved Microsoft Solutions Partner Accreditations for Modern Work, Infrastructure Azure, and Data and AI Azure, meaning our onsite IT support team are well equipped, providing a safe pair of hands and enabling you to focus on the important task of growing your business, whilst we support you on your IT journey.

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Full-time onsite IT support

If you require a full-time IT manager, or even a team of full-time IT experts permanently in your organisation, Sharp can recruit, train and manage an employee or team of employees on your behalf.

At Sharp, we’re highly skilled experts in IT and technology. We know what we’re looking for when it comes to recruiting top IT talent – we can take the burden off you, allowing you to focus on your core business goals. Your dedicated IT Manager will be responsible for business-wide technology, service delivery, team management, resourcing, and IT recruitment. They will provide permanent and full-time onsite IT support, with a hands-on approach to supporting your team and managing your IT infrastructure.

As the technical consultant's employer, Sharp will ensure that your IT expert is always equipped with the latest technical knowledge. Allowing them to continue to proactively protect your infrastructure against cyber attacks and evolve your IT landscape to continue to meet your evolving goals and needs.

If you take advantage of our onsite IT support services, you will of course be able to enjoy the additional benefits that working with Sharp has to offer, including unlimited 24/7 access to an IT helpdesk that can supplement your onsite team, if required, plus many more benefits.

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Part-time onsite IT support

As part of our Complete IT Manager service, you will be assigned a Technical Consultant who will provide on-site IT support services, working on projects and supporting your teams. The amount of time your Consultant will spend on site, as well as the projects they’ll work on and other support they will provide will be decided when you’re building your bespoke support package with your Account Manager. We’ll take into account your IT roadmap (if you do not have one we will create one for you), your business goals, and needs to determine how much on-site IT support you’ll need. In addition to a part-time onsite IT support consultant, you’ll also enjoy all of the other benefits of our Complete IT Manager service such as comprehensive audits, unlimited helpdesk support, managed monitoring, training and development, and much more.

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What's included in our onsite IT support?

Unlimited Helpdesk Support

Plain-speaking, proactive, local technical experts who can provide supplementary or overflow support for your dedicated IT Manager.

Monitoring

We’ll proactively monitor your systems and workstations so that issues can be identified and resolved before they impact your organisation.

IT Roadmap

We’ll work with you to create a tailored IT plan detailing key IT activity that aligns with your growth plans and other goals. We’ll plan work to be carried out now and in the future, highlighting renewals and upgrades to help with budget and cashflow.

Fixed Monthly Fee

No complicated per-user or per-server pricing models that continually change and make budgeting difficult.

Insight and Innovation

From infrastructure improvements to remote working solutions, we continually research and test the latest solutions to make sure you always meet your business objectives.

Approachable Account Management

We’ll carry out quarterly review meetings to identify opportunities or improvements and to help you plan for the future.

Sharp always delivers a solid consistency of IT support and having a technical consultant onsite who knows our systems and our quirks, it really strengthens the relationship we have built over the years.

Kevin Cooper, Chief Finance Officer

Fengrain

Sharp work as though they’re an extension to the Ludger team rather than an outsourced IT company.

Dr Daryl Fernandes, Chief Executive

Ludger Ltd

Kingsford Community School drives forward excellent teaching and learning with the help of Sharp IT Services

It was important that we partner with a capable and knowledgeable IT support provider...Working with Sharp, we have definitely managed to do that.

Joan Deslandes OBE, Head Teacher

Kingsford Community School

Local teams providing hands-on IT support

We have over 30 years of experience, with our IT specialists providing a local, friendly, and proactive approach to managing your IT. You’ll be supported by a local IT, with the backing of our sizeable team of technical experts. We have offices and teams located throughout the UK, so wherever you’re based, you’ll never be far from a Sharp IT Services office.

Find your local Sharp office