Managed IT Services

Comprehensive Managed IT solutions to support your business

Almost every business is dependent on technology one way or another, and any failure can be disastrous - unless it’s resolved quickly and effectively – business processes can stall, costs can spiral, and security can collapse.

With Sharp’s comprehensive range of managed IT support services, we take complete control of your IT needs, leaving you free to focus on growing your business. We can recruit, train and manage your IT team, actively monitor your IT systems (whether on premise or in the cloud), take care of cyber security, manage deliver large projects and ensure backups are working as they should be.

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Benefits of Sharp’s IT Managed Services

There are many managed IT service providers to choose from, but not all have the requisite level of knowledge and experience to provide your business with a bespoke service. Our expertise means we can develop your dedicated IT team, ensuring they benefit from the knowledge of a wider team of technical experts whilst becoming an integral part of your business. Whether you need a managed service provider to keep on top of the technological advances in your industry, keep downtime to an absolute minimum, provide general advice and guidance, or implement an end-to-end disaster recovery plan, we’ve got you covered.

Efficiency and productivity
As a leading provider of managed IT services, our team of experts will monitor your systems, identify issues quickly to proactively prevent any business downtime - before any problems occur.

Savings and easy budgeting
Our service is cheaper than hiring your own in-house staff. Costs are fixed at an agreed monthly rate, so there’s no complicated per user or per server pricing models to worry about.

Development, knowledge sharing and management
We’ll draw upon a wealth of knowledge and wide range of technical skillsets to keep your in-house staff in the loop. We’ll even manage the recruitment of in-house IT personnel, so you can focus on business development.

Additional IT Support personnel having a team meeting

What’s included in our Managed IT services?

Comprehensive audits – We’ll analyse your current infrastructure to help us understand your technological needs.
Planning – We’ll work with you to develop an IT strategy and plan.
Detailed transition plan - Seamlessly migrate services to Sharp.
Service level agreements - Working practices will be clearly articulated, so you know what you can expect from our managed IT services.
Vendor management – We’ll manage all of your third-party systems and hardware providers.
Technology access – We’ll provide access to Sharp’s range of IT products, cloud services, and remote working solutions.
Managed IT support 24/7 – An “always on” helpdesk to supplement your dedicated on-site team.
Knowledge and expertise – Our specialists will supplement and strengthen the technical knowledge of in-house staff.
Policies and practices - From security and disaster recovery to data protection and compliance, we’ll help you to define relevant policies and practices.
Monthly reporting – Detailed information about the support delivered, the health of your networks, and any pressing issues that need to be addressed.
Review and meetings - We’ll analyse team and infrastructure performance, call data, client feedback, priority changes, emerging technologies and installation opportunities.
Training and development – We’ll ensure the highest levels of knowledge, expertise, and career development for your dedicated IT team.
Tailored resource - From dedicated on-site staff, to flexible additional IT support services, we’ll ensure you have the right resources with the right skills at the right time.

Managed IT Services FAQs

What is Managed Services?

Managed Services is when a third-party company takes complete control of the IT functions of an organisation. Also known as a managed service provider, an IT Managed Services Company (such as Sharp) will be entirely responsible for all aspects of IT operations, including network management, infrastructure management, data backup and recovery, cyber security services, cloud services, helpdesk support, software/application management and more.

Do I need Managed IT Services or Additional IT Support?

Ultimately, the decision between managed IT services and traditional IT support depends on your specific needs, resources, and business goals. While some organisations may prefer to have an in-house IT team who seek additional help from an IT Support provider, others may find that outsourcing their IT operations to a managed service provider offers more benefits in terms of expertise, cost-efficiency, scalability, and proactive management

What are the benefits of having fully managed IT Services?

Having fully managed IT Services provides several benefits to organisations, such as:

Expertise: Managed service providers (MSPs) bring specialised knowledge and expertise in various IT areas. They have professionals with skills in different technologies, ensuring that a client's IT infrastructure is managed by experienced professionals.
Cost Savings: Outsourcing IT operations to an MSP can be cost-effective. Companies can avoid the expenses of hiring, training, and retaining an in-house IT team. MSPs typically offer flexible pricing models, allowing businesses to pay for the specific services they need.
Scalability: Managed services are scalable, allowing companies to adjust their IT resources based on their changing needs. MSPs can easily scale up or down their services, ensuring that the IT infrastructure aligns with the organisation's requirements.
Proactive Management: MSPs monitor systems, networks, and applications 24/7. They proactively identify and address issues before they become critical problems, minimising downtime and maximising system performance.
Focus on Core Business: By outsourcing IT management to an MSP, organisations can free up their internal teams to focus on core business activities and strategic initiatives. This allows employees to dedicate their time and energy to areas that directly contribute to the company's growth.
Access to Advanced Technologies: MSPs have access to advanced technologies and tools that may be costly or difficult for a company to acquire independently. By partnering with an MSP, organisations can leverage these advanced technologies to enhance their IT capabilities and stay competitive.
Enhanced Security: MSPs prioritise security and implement robust measures to protect systems and data. They stay updated with the latest security threats, implement necessary security patches, and ensure compliance with industry regulations.

Why partner with Sharp?

By partnering with us for outsourced IT support services, you’ll have access to Sharp's 30+ years of experience in managed IT services. This means you’ll benefit from the backing of a large organisation, with support delivered by a friendly team of experts.

With 3 of the 6 new Microsoft Solutions Partner Designations, we are recognised as top-tier Microsoft Partners, giving us access to the best pricing on some of the most popular Microsoft solutions available. Any savings made are immediately passed onto our client.